| May
2005 --- Roscoe Honeycutt, a frequent caller
to the Prayerline, knew something was
different when he heard the Punjabi
accent coming from the prayer counselor on the
phone. “He sounded like Deepak Chopra,” explained
Honeycutt, “but he said his name was Bob.”
What
Honeycutt and other callers are finding out is
that the Prayerline ministry has recently been
outsourced to a call
center in New Delhi, India, in order to save
money and upgrade their customer service. Fern Wimbley, a
spokesperson for Prayerline, confirmed
the move. “Certainly the switch to India will
be more cost-effective, but frankly, we were
looking for some new blood anyway. Our local pool of
prayer volunteers had dwindled down to
retired folks like Herb Schmidt, an ex-Wal-Mart
greeter with prostate trouble. When we started
missing calls because Herb was in the bathroom,
we knew we needed to make a change.”
Wimbley
blames the lack of local prayer volunteers on recent technological advancements in the church. “Let's
face it, phone prayer is considered a dinosaur
these days. It
just doesn't have the glamour and panache of text-messaging prayer.
I just wish the kids today would realize that
all those confusing abbreviations are the tools
of Satan.” Added Wimbley with a sigh, “I
guess I'm just a traditionalist.”
When
asked about possible problems in forwarding
Christian prayer requests to a country that is
over 80 percent Hindu, Wimbley seemed undaunted.
“I admit that most of the counselors are cow-worshippers, but we feel
confident that the prayer team in India has been
extensively trained to follow computer screen
instructions based on Matthew 6 to pinpoint the
caller’s needs and provide them with the
proper prayer support. All counselors are taught
the latest Christian prayer
terminology, like ‘Lord, we lift up so-and-so’
and ‘Amen.’ We believe the prayer experience
of our callers will feel just like home.”
But are
callers to the Prayerline liking the change?
Overall, caller Honeycutt was very pleased with his
recent experience. “Not only did Bob help me
pray for a bigger house, but afterwards he asked if I was having any trouble with my computer.
Hey, Herb never did that.”
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